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What opportunities are within reach for brands that are rethinking their payment strategy?
Since the passing of the Covid pandemic, the main focus in the travel industry appears to be buckling down on providing travelers with exceptional, seamless experiences. However, is this laser-focus on the guest experience hindered by hotels outdated payment processes?
On November 8th, we hosted a Fireside Chat to discuss with our special guest panelists how hospitality payments can be better aligned to the needs of guests. The discussion was moderated by Amadeus Payments, Head of Hospitality Commercial, Javier Domaica, joined by experts from HEDNA, Worldpay and Amadeus.
Scroll down to view the panelists for this session.
Moderator
Javier Domaica
Head of Hospitality Commercial,
Payments, Amadeus
Javier brings 25 years of experience in the travel and technology world, and has led commercial teams with global responsibilities for merchant payment services, allowing him to have a deep understanding of market and customer needs. He has been leading the sales team working with airlines and other travel merchants across regions. Recently named Head of Hospitality Commercial, Payments, Javier is now leading the commercial strategy to enable our payments hospitality solutions in the global market.
Panelists
Mike Carlo
HEDNA Board of Directors.
CEO, XanderPay Inc.
Mike Carlo is the CEO & Founder of XanderPay Inc. Mike also serves on the board of directors of HEDNA (Hotel Electronic Distribution Network Association) where he has led payment efforts for nearly 10 years.
Mike has over 25 years of payment and consulting experience working with leading travel industry payment providers, including GlobalCollect (now Worldline), WEX, Transpay, Onyx CenterSource and PwC. He has extensive knowledge of all components of the travel industry payment ecosystem, from consumer payments to B2B and commission payments. He has worked with large airlines, hotel chains, travel agencies, etc. in all parts of the world.
Mike has an MBA and BA from Georgetown University in Washington, DC.
Rachel Herrera
Head of Airline and Travel Partnerships,
Worldpay
Rachel Herrera is Head of Airline and Travel Partnerships at Worldpay from FIS. She manages strategic engagement with global partners to bolster travel merchants’ payment strategies. She consults on effective approaches for multicurrency pricing, alternative payments, global expansion, and omnichannel enhancements across distribution channels.
Prior to Worldpay, Rachel acted as Manager for Global Alternative Forms of Payment Sales at UATP. Conducting 50+ workshops, trainings, and partner meetings across in 25+ countries, Rachel educated airlines on the value of innovative payment types as they increase conversion and offer customers their preferred option to pay.
Before UATP, Rachel lead ethoca’s entrance into Latin America with her Spanish speaking skills and understanding of the dynamic region. Within her commercial role at ethoca (now owned by Mastercard), Rachel consistently exceeded sales goals by over 125%.
Jose Canelos
VP, Product Management,
Reservations, Hospitality,
Amadeus
Jose Canelos brings more than 10 years of experience in Product Management, Digital Transformation and Technology across multiple industries. For the past 6 years, Jose has focused on the travel and hospitality industry, leading teams to deliver product capabilities that drive increased conversion and revenue for hotels. Recently, Jose has been leading an Amadeus global team focused on providing reservation and distribution solutions. This includes a strategic focus, in partnership with the Amadeus Payments team, to extend Amadeus Payment capabilities to the global Amadeus customers using iHotelier CRS, a tool that centralizes and manages all hotel room availability, rates and inventory.