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We surveyed 50 senior leaders from airports based in ten countries about their travel technology investment plans and drivers for 2024 and beyond.
UK
France
Germany
UAE
USA
Mexico
Brazil
India
China
South Korea
Our study revealed:
of airport IT decision makers are planning at least moderate investment in technology over the next 12 months,
are planning aggressive investment.
Which operational challenges are airports
looking to solve through investment?
Too much demand
to service
Changing airline
plans / schedules
taff shortages
Which technologies are expected to make the
biggest impact in airports over the next 12 months?
Machine learning
Digital payments
Data analytics
Cloud computing
Biometrics
Airports are focused on implementing the following capabilities in the next 12 months:
%
Data analytics for insight into key
airport processes
%
New technology for improved
airport operations
%
Improved data sharing with
airline partners
%
Moving passenger processing to
the cloud for more flexible services
%
Billing and contracting software
to bill airlines more accurately
Check out the Travel Investment
Technology Trends 2024: Airports
report to discover:
The advancements we can expect with the growth of biometrics.
Why airports are implementing ultralight passenger processes.
How the evolution of self-service options will support airports and travelers.
Why disruption management is a hot topic in the airline industry.
