Global Information
- Billing documents (Invoices, Statements, Credit notes and Back-up reports) are sent to the email address provided in the set-up form. To modify it please contact valuecontent.service@amadeus.com
- Billing documents are sent from the following Amadeus address: data.distribution@amadeus.com
-
IMPORTANT: Emails can be sent to the Spam/Junk folder, remember to check there.
- All invoices must be paid despite having disputes on any of the bookings, check this video to see how to open a claim
- For more info in regards to our Billing & Collection processes please check: FAQ doc
Watch video
Billing Calendar
- Billing is triggered once per month, invoices are sent on the 1st WD of the following month with the inclusion of:
- Credit Line bookings based on check-in date that took place during the previous month.
- Credit Card bookings (already paid) based on creation date that took place during the previous month.
Email example
- Invoices are distributed via secure email
- Email sender is: data.distribution@amadeus.com
- Emails can be sent to the Spam/Junk folder, remember to check there.
- To be able to open the invoice you need to download it:
Invoices: information and layout
- The download will start automatically after clicking download
- For security purposes, there is a limit in the number of times the file can be downloaded through the link. Once the limit is reached, an error message will appear. Consequently, we strongly recommend to save it.
- You can find the file in your device´s downloads directory, from there it should be saved.
Methods of payment and credit line
-THREE
PAYMENT METHODS:
-DIRECT DEBIT: Money will be
automatically collected between the 3rd – 4th WD after invoice issuance date.
Only available within SEPA region.
-WIRE TRANSFER: Bookings are
billable at check-in date.
-CREDIT CARD: Bookings are
billable at booking creation date and they do not affect the Credit Line.
-CREDIT
LINE:
-Credit Line amount is consumed at
booking creation.
-Credit Line is restored when
payments are received into the Amadeus Value Hotel bank account.
