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Chargebacks in travel are up 50% compared to 2019.
Recently the travel industry has seen a huge spike in chargebacks, mainly because travelers have simply become more aware of chargebacks after the disruption caused by the COVID-19 pandemic. Many travel companies struggle with handling the chargeback process efficiently which can mean that disutes are often left in favour of the cardholder, often without objection.
On December 01, 2022 we hosted a coffee chat with Amadeus and Chargebacks 911 to discuss the current state of chargebacks and management tips to reduce instances of fraud and costs associated with chargebacks.
Scroll down to view the panelists for this session.
Panelists
Jonas Pleger
Global Head of Airlines Commercial,
Payments, Amadeus
Jonas is leading the Global Airlines Commercial Payments team, to help accelerate Amadeus’ journey to becoming the leading supplier of smooth travel payment solutions for airlines. Since joining Amadeus in 2013, he held various roles in the Distribution business and the Corporate Strategy team before joining the Payments unit in 2019, where he led the Strategy, Business Planning and Commercial Operations team until October this year.
Prior to joining Amadeus, he worked in the Healthcare industry in Paris, France. Jonas holds a German and French MSc in Business Administration (Universities of Augsburg and Rennes) and is fluent in four languages: English, German, Spanish and French.
Maria Cotroneo
Regional Commercial Manager of Merchant Solutions
Payments, Amadeus
Maria holds more than 15 years of experience in the travel industry in commercial roles. Her expertise has allowed her to acquire a global vision of the financial and commercial challenges that different players of the travel landscape - including airlines - face in today's world.
Maria joined the Travel Payments team at Amadeus one year ago, as a Commercial Manager for the European region, and accompanies our airlines customers in their journey to providing a smooth payments experience to their travelers, while widening our customer portfolio.
Pelwasha Faquiryan
Chief Growth Officer,
Chargebacks 911
An industry veteran with over 20 years of experience, Pel has had great success & focus in the design, build and drive for growth of robust relationship ecosystems for her customers, partners and business. She has spent her career dedicated to driving a customer-centric culture driving increased customer engagement, advocacy and satisfaction.
Pel has held several high-profile revenue and customer-focused positions prior to joining CB911, including her time as EVP, U.S. Bank Payment Solutions and Global Airlines and Vice President of U.S. Acquiring Sales at merchant services technology company Ingenico, and as Vice President of Business Development and Client Management at financial technology company FiServ.
She recently joined CB911 as Chief Growth Officer.