Customer Success Story

Cytric Service Partners

Travel Plus, in Belgium, optimizes operational efficiency and cost with  Cytric certified services partner Cyclad

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Need to better meet market needs

  1. Travel Plus, the largest individual TMC in Belgium, has been providing quality-driven personalized service for over 15 years. Located in Antwerp and part of the EXMAR Group, Travel Plus has grown year on year thanks to its innovative focus on customer satisfaction. To ensure Travel Plus continues to deliver the outstanding service it stands for, meeting current and future market demands is key. Hence, Travel Plus that's been an Amadeus Cytric client for a number of years was looking for a cost-effective support services solution to update and optimize its systems without having to increase operational cost.
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Leveraging the Cytric Certified Partners Network

  1. Amadeus Cytric introduced Travel Plus with Cyclad, a trusted Cytric-Certified Services Partner bringing 16 years of experience in End-2-End delivery of successful projects and first class implementation services for the Cytric Easy travel management system. By leveraging the strong partnership between Cyclad and Amadeus Cytric, Travel Plus benefited from cost optimization through access to on-demand resources, service support, and expertise from a certified Cytric partner while taking advantage of the expertise and support of a global leader in travel technology.
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Set-up for success with Cyclad

  1. Cyclad and Travel Plus teamed up to assess requirements and implement the needed change. As a result Travel Plus is now benefiting from access to Cyclad on-demand resources, service support and expertise. The TMC can focus on achieving its business objectives while optimizing operational cost. Services included:
  2. - Comprehensive systems review and assessment
  3. - Cyclad pre-sales consultancy services
  4. - Implementation of new demo system
  5. - Implementation of mixed- service model
Oliver Kolf

Oliver Kolf

GM Travel & Sustainability, Cyclad

"Travel Plus approached us with challenges, thanks to our expertise we optimized their online adoption and support service. Our collaborative relationship, from Pre-Sales to post-implementation, has been highly motivating and a real WIN-WIN."

Valerie Suy

Valerie Suy

Managing Director, Travel Plus BV

“ The collaboration with Cyclad is running smoothly. They are very responsive. Their expertise and follow up is very good.”

TBC

Christophe Fauqué

Customer Operations Director, Amadeus Cytric

"The Travel Plus, Cyclad, and Amadeus partnership revolutionizes work processes and Cytric implementations. Combining industry knowledge, expertise, and processes to ensure seamless, easy-to-maintain solutions, empowering TMCs to deliver outstanding services effortlessly."

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